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--e-global-typography-secondary-font-size );}.elementor-widget-html .protected-content-error-msg{font-size:var( --e-global-typography-secondary-font-size );}}@media(min-width:768px){.elementor-179558 .elementor-element.elementor-element-3803f81{--content-width:80%;}}@media(max-width:1024px) and (min-width:768px){.elementor-179558 .elementor-element.elementor-element-3803f81{--content-width:100%;}}</style>{"id":179558,"date":"2026-10-08T16:56:30","date_gmt":"2026-10-08T15:56:30","guid":{"rendered":"https:\/\/beatsurfing.com\/?page_id=179558"},"modified":"2026-10-08T20:27:22","modified_gmt":"2026-10-08T19:27:22","slug":"support","status":"publish","type":"page","link":"https:\/\/beatsurfing.com\/es\/support\/","title":{"rendered":"Soporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"179558\" class=\"elementor elementor-179558\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3803f81 e-flex e-con-boxed e-con e-parent\" data-id=\"3803f81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7a154d4 e-con-full e-flex e-con e-child\" data-id=\"7a154d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d7d45d elementor-widget elementor-widget-heading\" data-id=\"3d7d45d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SUPPORT<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea1103 elementor-widget elementor-widget-heading\" data-id=\"1ea1103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">HOW CAN WE HELP?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8a8adb elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b8a8adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A question about a licence, an installation or an order? 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class=\"bs-sup__hint\" hidden><span>Your answer may already be in the user guide.<\/span> <a href=\"#\"><b class=\"bs-sup__hint-p\"><\/b> <span>user guide<\/span><\/a><\/p>\n        <\/div>\n      <\/div>\n      <div class=\"bs-sup__f\">\n        <label for=\"bs-sup-order\">Order number<\/label>\n        <input id=\"bs-sup-order\" name=\"order\" type=\"text\" inputmode=\"numeric\" autocomplete=\"off\">\n        <small>Optional. You will find it in your order confirmation email.<\/small>\n      <\/div>\n      <div class=\"bs-sup__f\" data-req>\n        <label for=\"bs-sup-msg\">Message <i>*<\/i><\/label>\n        <textarea id=\"bs-sup-msg\" name=\"message\" required placeholder=\"Tell us what happened, your computer and operating system, your DAW and the steps to reproduce the issue.\"><\/textarea>\n        <span class=\"bs-sup__err\">Please write your message.<\/span>\n      <\/div>\n      <div class=\"bs-sup__hp\" aria-hidden=\"true\"><label for=\"bs-sup-web\">Website<\/label><input id=\"bs-sup-web\" name=\"website\" type=\"text\" tabindex=\"-1\" autocomplete=\"off\"><\/div>\n      <div class=\"bs-sup__foot\">\n        <p class=\"bs-sup__note\">We only use your details to answer your request. <a href=\"\/privacy-policy\/\">Privacy policy<\/a><\/p>\n        <button class=\"bs-sup__btn\" type=\"submit\">Send message<\/button>\n      <\/div>\n      <div class=\"bs-sup__msg\" role=\"alert\"><\/div>\n    <\/form>\n    <div class=\"bs-sup__ok\" tabindex=\"-1\">\n      <div class=\"bs-sup__ok-ic\" aria-hidden=\"true\"><svg width=\"24\" height=\"18\" viewBox=\"0 0 24 18\"><path d=\"M2 9l7 7L22 2\" fill=\"none\" stroke=\"#FF6403\" stroke-width=\"2.2\"\/><\/svg><\/div>\n      <p class=\"bs-sup__ok-t\">Message received.<\/p>\n      <p>Thanks for reaching out. 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Check your spam folder.<\/p>\n    <\/div>\n  <\/div>\n\n  <aside class=\"bs-sup__side\">\n    <p class=\"bs-sup__side-t\">Quick answers<\/p>\n    <a class=\"bs-sup__link\" href=\"https:\/\/knowledge.beatsurfing.com\/\" target=\"_blank\" rel=\"noopener\"><b>Knowledge base<\/b><span>Installation, activation and answers to the most frequent questions.<\/span><\/a>\n    <a class=\"bs-sup__link\" href=\"\/my-account\/downloads\/\"><b>Your downloads<\/b><span>Download your plugins again, any time, from your account.<\/span><\/a>\n    <a class=\"bs-sup__link\" href=\"\/my-account\/orders\/\"><b>Your orders and invoices<\/b><span>Find your order numbers and download your invoices.<\/span><\/a>\n    <p class=\"bs-sup__side-t bs-sup__side-t--2\">User guides<\/p>\n    <div class=\"bs-sup__guides\"><ul>\n        <li><a href=\"\/support\/random\/\" data-guide=\"RANDOM\">RANDOM<\/a><\/li>\n        <li><a href=\"\/support\/randommetal\/\" data-guide=\"RANDOM Metal\">RANDOM Metal<\/a><\/li>\n        <li><a href=\"\/support\/vrac\/\" data-guide=\"VRAC\">VRAC<\/a><\/li>\n        <li><a href=\"\/support\/vrac-plus\/\" data-guide=\"VRAC+\">VRAC+<\/a><\/li>\n        <li><a href=\"\/support\/low\/\" data-guide=\"L\u00d8W\">L\u00d8W<\/a><\/li>\n        <li><a href=\"\/support\/cheat-code\/\" data-guide=\"CHEat code\">CHEat code<\/a><\/li>\n        <li><a href=\"\/support\/beatfader\/\" data-guide=\"beatfader\">beatfader<\/a><\/li>\n        <li><a href=\"\/support\/lunchtable\/\" data-guide=\"LunchTable\">LunchTable<\/a><\/li>\n        <li><a href=\"\/support\/7deadlysnares\/\" data-guide=\"7DeadlySnares\">7DeadlySnares<\/a><\/li>\n    <\/ul><\/div>\n    <p class=\"bs-sup__mail\">Prefer email? 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